Refund policy

RETURNS POLICY

You may return eligible items within 14 calendar days of delivery. To initiate a return, please use our Contact Us form. We will provide instructions on where to send your return.

Return conditions:

You are responsible for the return shipping costs (unless the item is faulty).

Returned items must be unused, in original condition, and in unopened packaging.

Once your return is received and inspected, we will notify you of the approval status.

Approved refunds will be processed to your original payment method within 10 business days.

Please note your bank or credit card company may take additional time to process and post the refund.

If you haven’t received your refund after 15 business days from approval, please contact us.

Exceptions / non-returnable items

Cut lengths of fabric (as these are custom orders).

PDF patterns, which are digital downloads and cannot be returned once the download has started.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is damaged, defective, or incorrect. We’ll evaluate the issue and arrange a replacement or refund where appropriate.